Richard Bistrong FCPA Blog

Richard Bistrong FCPA Blog

A Real World Compliance Blog based on the actual experiences and perspective of Richard T. Bistrong, a former international sales executive. A venue dedicated to the open and professional exchange of real-world FCPA compliance issues and challenges. Now at www.richardbistrong.com

Showing posts with label Matteson Ellis. Show all posts
Showing posts with label Matteson Ellis. Show all posts

Monday, August 4, 2014

Corruption & Procurement: Bribery "Thrives in the Dark."


In the July 31, 2014 edition of the Jakarta Post there was a featured article “Smith & Wesson bribery scandal involves National 
Police officers,” which reported that  “the Indonesian Corruption Watch (ICW) has called for an investigation into an alleged attempt by US gun-maker Smith & Wesson to bribe officials at the National Police.” Such civil group investigations into the “demand” side of bribery is very relevant to a recent paper by
 Transparency International (TI) called  “Curbing Corruption in Public Procurement, A Practical Guide.” The TI paper, as stated in the on-line brief, “provides government officials, businesses and civil society with a practical introduction to the risks of corruption in public procurement.”

In addition, the report “outlines key principles and minimum standards which, when respected, can protect public contracting from corruption.” In my experience and opinion, the Guide goes well beyond that scope, and is an incredibly reflective representation of corruption risks that are prevalent in international public procurement. Thus, I hope that my comments, where I reflect on my encounters with such corruption, might lend additional value to this already compelling work through the elevation of real world examples and perspectives.

As the report states in the introduction “few government activities create greater temptations or offer more opportunities for corruption than public sector corruption,” and the OECD estimates that “corruption amounts to between 20 per cent and 25 percent of the procurement budget.” Thus, procurement corruption is a problem and dynamic that exists both on paper and in reality, and as the OECD points out, on a massive scale.  While the TI paper does an excellent job of breaking down public procurement into four chronological stages, what I found resonating was the description of how there is a continuum of corruption in terms of level and scale. The report speaks of corruption by “low and mid-level public officials” (see prior post on TI paper “Countering Small Bribes”) and “corrupt acts committed at a high level of government.” 

The guide also calls attention to subtle forms of corruption that are used to “manipulate budget allocations and project selection, even before the contracting process begins.” Indeed, as the report calls out, such activities occur “through the manipulation of eligibility criteria in the tender documents, or having technical specifications that are biased and without merit.” That description reminded me of a tender in the Middle East whereby the delivery period as stated in the specification was prohibitively short, as getting the necessary regulatory licenses after award would actually burn through through the entire delivery period.  It was a requirement to which adherence would be impossible, or so I thought.

Hello I must be going

I travelled to the Middle East to meet with the procurement chief (this was a substantial tender) and to see if this requirement could be changed as to allow for a reasonable delivery period “after regulatory licenses” were secured. In non-procurement speak, I was asking for a delivery period that would be fair to all bidders, as no vendor could control how long it would take to get a license.  Well, as I sat there professing the need for a modification, I noticed that on the chief’s desk was the approved and signed license for the competitor, who was also the incumbent supplier. To get that license, the competitor needed the end-user signature (being the person to whom I was speaking), and that would have occurred three to four month prior. Thus, needing no translator, and understanding what I was facing, I finished my coffee, thanked the procurement official for his time, and departed.

That is but one example of a public tender where one entity knew via corruption that it was going to receive an award, and the procurement authority used a restrictive delivery period as called forth in the tender document, to guarantee the result. It takes two to corrupt, and I hope this example demonstrates how both the supply and demand side work together to get a desired outcome, as the Guide states “even before the contracting process begins.” While I don’t know if a bribe was paid in my Middle East example, does it really matter, as the process itself was corrupted?

 Small Island, big purchase

The report talks of the “Financial Impact” of corruption, as “burdening a government with financial obligations for purchases or investments that are oversized, not needed or not economically justified.”  This is a very real and serious issue, and I have seen numerous examples of needless and wasteful purchases, some of which were designed to facilitate corrupt transactions (sometimes it was just disorganization and the output of inefficient procurement processes and personnel).  Either way, such procurements do not facilitate the public good through the acquisition of products and services that are needed by governments and hence, serve the well being of the citizenry.  I recall one story of a small island nation with an outgoing leader who started a buying binge prior to his departure from office. During that time period, there was a large procurement of  defense product, far beyond what the tiny island could have needed for domestic security, and I remember asking the sales manager, "what are they going to do with all that stuff?"

I didn’t really need an answer, I knew this was wrong,  and my question was rhetorical as part of my own rationalization process.  It was certainly clear to me that the purpose of that procurement had nothing to do with domestic security and it was nothing but an unnecessary purchase with corrupt intent under the “umbrella” of public safety.  A very telling example, and as the report states, these are funds that “could be used to provide or improve essential amenities and services” as opposed to facilitating corruption for personal financial benefit.

Principles                                                                                                               

The paper sets out a number of principles that “minimize corruption risk” in the procurement process, and a number of them resonated with me in the context of my own experience but the one that caught my attention was professionalism.  As the report states, “where procurement officials are poorly paid, badly trained or lacking a viable career path the risk of corruption increases.” Here we have a dangerous dynamic from the perspective of trying to change corrupt procurement environments. As Mr. Matteson Ellis states “when low-level government officials are not paid enough, they sometimes rationalize seeking rent by other means.”*

Making their Pension

Where you add regime change, which brings in a new group of procurement officials, it is a recipe for procurement corruption on a number of levels. After these new procurement officials get seated, they may aggressively seek bribes knowing their employment might be of limited term due to the next changeover (as with their predecessors).  I remember one such instance, post regime change, where an intermediary shared how there was going to be a series of procurements, as new officials knew that they only had a few years “to make their pension.” Accordingly, in such regions where you have low paid officials, high turnover due to regime change, and a lack of training, I see few solutions to this corruption spiral.  As described by Mr. Ellis, in such regions with weak state institutions,  “bribe requests might be baked into the economic order.”

Like the sales person on the front line of international business who may be looking at a pay check that speaks to “win above all else,” for the procurement official who sees nothing but opportunity to supplement what might be a meager state pay-check, both sides now look at corruption as win-win.  Small bribe or big bribe, this is a dangerous dance for all involved.

Corruption in the Dark

As the report states, “corruption thrives in the dark,” and “lack of information on governmental activity and decision making can easily hide corrupt manipulation of decisions in a procurement process.” So what can be done? Well, until governments seek to address the issues of training, compensation and turnover with respect to procurement organizations and personnel, perhaps the part of the TI Paper called “Checklist for Government Officials,”  (page 21, 3.2.) should be reviewed. This is a critical section which was designed to highlight red-flags “about the integrity of the process,” and which might also be a suitable guide for multinationals. In other words, where those inherent procurement red-flags exist within a region, country, or ministry, perhaps the corporation is well advised to “stay-away” until those built-in institutional perils are addressed and changed.

Accordingly, we are left with organizations such as Transparency International and those like the Indonesian Corruption Watch, who are not going to let the issue of bribery remain solely with the regulators at the individual and corporate level. In my experience, corruption risk needs to be addressed through a continued focus on international public procurements, as this is where the “demand” side of corruption exists. My complements to TI for publishing the Guide on Procurement; I found it surprisingly reflective of the realities “on the ground” of international business.  

* in How to Pay a Bribe  “Regional Flavor: Crosscutting Corruption Issues in Latin America,” which makes a very relevant companion guide to the TI piece.

Monday, July 28, 2014

Benchmarking Bribery and Corruption: "Vet it and forget it."



On my own "must read" stack has been sitting the "2014 Anti-Bribery and Corruption Benchmarking Report, Untangling the Web of Risk and Compliance," ("ABC Report") by Kroll and Compliance Week.  While I have read a multitude of bribery and corruption enforcement summaries, mostly published by law and audit firms, this was my first read of a compliance benchmarking report. Interestingly enough, upon completion, I thought about whether sharing my own experience and perspective with respect to the findings could actually add any value or relevancy to what is already an impressive and extensive report. 

Accordingly, a disclaimer: When I think about the experience and expertise of Kroll and Compliance Week, along with the resources deployed to publish this report, I call attention to my own viewpoint as intersecting but a small part of the overall scope of their collaborative effort. Hence, when I reflect on the report’s findings, it is solely in the context of my own experience with third party intermediaries, as a subset of third party vendors, and anti-bribery compliance as a subset of corporate compliance. In other words, my personal familiarity only overlaps some of the many issues covered in the Benchmarking Report.

As the ABC Report states in the introduction "we hope you find the information here useful and that it can serve as a guidepost for your efforts to understand how corporate compliance works best in your company," Thus, I hope that by sharing my own limited perspective, that I might also add some value to that same understanding. Ok, as this is a post about compliance not caveats, lets review:

The report sets out to:

       To provide compliance officers a "comprehensive view of the ABC  risks they have.”

       To identify “the resources they have to fight them.”

       And to demonstrate "how those resources are implemented into compliance programs.”

Two findings (among others) which were mentioned in the executive summary and which I will also focus upon are:

       The challenge that  "third parties continue to vex compliance officers."

       The dynamic that  "monitoring anti-corruption efforts on a continuing basis is weak."

"Taming Third Parties" as "the bane of anti-corruption programs." 

As the report states "taming third-party risks continues to be a major weakness for anti-corruption programs, and the problem may well be getting worse." Furthermore, there are a number of foundational hazards in third party assessments and on-boarding procedures that may amplify those difficulties.  A few of those challenges which I see as prevalent both before and during  the on-boarding process are:
  • "It's not my law" syndrome. There is an attitude among some third parties whereby they do not consider themselves as signatories or responsible to anti-bribery laws and acts. Thus, such intermediaries will have an attitude of "the law does not apply to me," or worse, "it is legal here." Where that corrupt approach exists before a relationship is even formalized, there is great peril for all involved.  Those third parties which look at the vetting process with “corrupt intent” and which do not seriously undertake the legal obligations as put forth in investigatory and vetting processes, will simply do and say "whatever it takes" to get representation and corporate agreement finalized.   
In addition, where local data and in-country vetting resources which are in place may also be corrupt, surfacing the ill will of such third parties who talk a good game of “compliance” might be difficult, even with the best intentioned assessment protocols.  As Mr. Matteson Ellis states, in such areas, corruption “might be baked into the economic order.” *
  • Collusion with an internal sponsor.  When an internal business sponsor, e.g. country manager, sales manager, etc., recommends an intermediary for onboarding, be additionally mindful of incentives, and the relationship between the sponsor and the intermediary. As Scott Killingsworth explains  “it is not just difficult, but impossible, to be truly objective about a decision when we have a significant interest in the outcome.”** In my experience, where companies do not look into the motives behind such internal endorsements, companies would be well advised to listen to Mel Glapion, Managing Director, Kroll,  and think about “sharpening the saw, and improving the processes and measuring that information that’s coming back to you.” 
Indeed, when you have an internal sponsor who recommends a third party for on boarding, and who has a personal financial incentive for "short term success," the risk of collusion between the sponsor and the intermediary during the vetting process dramatically increases. When that occurs, detection of corruption is severely hampered. In some cases, the company sponsor might actually "coach" the third party through the assessment process in order to insure the successful vetting of the intermediary. Such coaching might include the sponsor assisting in the completion of third party self-assessment paperwork and exams,  sharing confidential information about investigatory protocols, and overall interference in the onboarding process.

Due diligence and the life of a relationship

While the report points to a positive trend in terms of companies that are conducting due diligence on third parties, the contributors focus on an element of caution in that "compliance officers were more confident in their ability to vet third parties at the start of a relationship, and less confident in monitoring third parties once that on boarding examination had passed." In fact, the report shows the troubling statistic that "the numbers marched downward for monitoring compliance after a relationship starts (43.3 percent), auditing compliance of third parties (33.2 percent) and training third parties on anti-bribery and corruption procedures (30 percent). “ That is a trend fraught with great liability. Why?
  • Impact of regime change.  As Mr. Glapion, states, "people give good, very positive political statements about what they're doing, but if you scratch a little bit harder, what you see is that the follow-through doesn't support it." Or, as stated in the title "vet it and forget it." While Mr. Glapion recommends a four-year review and audit cycle, I would add that in regions with low integrity reputations, and where there is a regime change, such an event should trigger an automatic re-vetting protocol.  
Governmental turnover in politically unstable countries can often result in a change in the relationship between third party representatives and government officials. As newly appointed public officials take their place in the Ministries and bureaucracies, prior corrupt relationships between intermediaries and their new “friends in power” now come to resurface. Such a change in regime can dramatically  increase  corruption risk, with the potential consequence that today's "clean" intermediary could become tomorrow's "corrupt" one, as this  renewed relationship now comes into play with respect to future business and transactions.

Mr. Ellis refers to the hazards of such  "touch points" with government officials and state-owned employees as where “the incentives to manipulate the process can be great.” Thus, bribery risk is not necessarily a constant in the life of a relationship with an intermediary.  In low integrity regions with “weak government institutions” (see Ellis), risk can change abruptly, with a well-vetted legitimate business relationship in the past turning into to corrupt one without warning, and worse, the corporation is left unaware of this newfound exposure.

For an entity which "vets and forgets" this is a dynamic which can occur when the assessment process is not repeated after regime change or at least on a regular interval, as the ABC Report recommends.  In my experience, the higher the risk, as measured by the regional or country corruption index, as well as the market  (in terms of exposure to public officials), the greater the need for repeat due-diligence reviews through either event triggers or articulated time intervals. Fact patterns are often not enough to serve as future indicators, as changes of regime or ruling party can have a significant impact on corruption risk.

As Mr. Glapion recommends, corporations would be well advised to incorporate a process which commands, lets "go and audit some of the companies that either we reviewed three years ago or have been third parties of ours for a long period of time." It is like those commercial disclaimers on well performing mutual funds as "past performance is not indicative of future trends." In addition, as the report indicates, there is no symmetry between bribe and consequence, and investment in compliance over the long term "pales in comparison to regulatory fines that can hit hundreds of millions should a bribery offense go undiscovered."

In conclusion, as the ABC Report states, “without that fundamental effort to figure out what risks a company faces, building an effective compliance program to address those risks becomes more difficult.” Hopefully, I added some value to that effort by focusing on the reality that some intermediaries don’t take anti-bribery and corruption laws seriously, that they might collude with internal sponsors to circumvent  vetting processes, and that regime change can have a significant impact upon where an intermediary might “sit” on the continuum of corruption. How to deal with these potential gaps I leave to the experts, and would naturally welcome  and invite comment.

* “Regional Flavor: Crosscutting Corruption Issues in Latin America” chapter eight: How to Pay A Bribe 2014 (Wrage, Alexandra Addison). Mr. Ellis is Special Counsel, Miller & Chevalier.

** Killingsworth’s complete paper, ‘C’ Is for Crucible: Behavioral Ethics, Culture, and the Board’s Role in C-Suite Compliance, is available as a free download at http://ssrn.com/abstract=2271840.  Scott Killingsworth is a Partner, Bryan Cave.

Tuesday, July 22, 2014

The C-Suite Crucible and International Business: “Motivated Blindness"

COPYRIGHT FOR ILLUSTRATION BELONGS TO RICHARD T. BISTRONG. 

In the June 2013 issue of Business Compliance (Baltzer Science Publisher, Anthony Smith-Meyer, Editor), Scott Killingsworth (Partner, Bryan Cave LLP) writes about “Ethics in the Executive Suite: The Best, The Brightest and a Wicked Problem.”* The work is the first part of a two part series, and my focus is on part one “The C-Suite Crucible and Behavioral Ethics.”  In sum, the “wicked problems” of behavioral ethics that this article focuses upon in the C-Suite, in my experience, are also uniquely present in the thinking and behaviors of international business executives who confront corruption on the front lines of international business.

My goal today is to call upon Mr. Killingsworth’s behavioral and organizational paradigm to demonstrate how most of the dynamics that the article describes as existing in the “environment of the C-Suite” are also prevalent with respect to international business executives. I will use Mr. Killingsworth’s piece as an intellectual companion guide to my own perspective of international business misconduct, especially in the context of international bribery.  Finally, before setting out on this journey, when I speak of “international business executives,” I am referring to (from an organizational chart perspective) those at the front line of international business who also have group responsibility; thus, I refer to those who have supervisory authority and direct reports along with associated P and L responsibility.

Mr. Killingsworth isolates a number of elements as testing “the integrity of executives,” and my focus is on those which I have seen elevated in the thinking (including my own) of international business personnel. No single issue  dominants, for as Mr. Killingsworth well states, when it comes to misbehavior “it seldom happens in a single step.” Thus, I share my reflections on this work to expand upon our understanding of how misconduct can so easily be rationalized, whether in the C-Suite or in an overseas office of an intermediary.  So, lets take a look under the hood of an international business team, and see where the dynamics of misconduct might exist.
  • “The lure of large performance-based incentives” which can translate into “outsized temptations to do what it takes to obtain the desired results.”
As I shared at the Dow Jones Global Compliance Symposium, where international business executives have incentive compensation indexed to personal performance in high-risk (corrupt) areas “compliance becomes bonus prevention.” As Mr. Killingsworth states “here the notion of failing to “hit the numbers” or of “losing” a bonus one has come to expect, or failing to close a sale that one has considered likely, has obvious relevance: risk-taking increases and ethical standards may sag.” In a public-company environment, that pressure gets dramatically magnified at every quarter, as those pressures re-set from start. Nonetheless, regardless of company size or public listing, the entire issue of large incentive based compensation can create an inherent conflict of interest when it comes to decision-making, for as Mr. Killingsworth affirms “it is not just difficult, but impossible, to be truly objective about a decision when we have a significant interest in the outcome.”

As to the external setting, international procurements are often far and few between, marked with unstable state institutions (see work by Matteson Ellis), creating a “win big or lose big,” environment, with the obvious consequences upon forecast and bonus.  Where that bonus is tied to personal performance, as Mr. Killingsworth states “escalating commitment” may follow, where one takes greater risk to avoid loss (personal and professional), and that is a process “that seldom ends well.” It is like covering a bad bet with more money and a recipe forever increasing “small bribes” to insure success.
  •  “The ability to operate with great freedom and little supervision.”
In many organizations, supervision of international business leaders can often be “out of sight, out of mind,” where such personnel have more discretionary authority and operational freedom than their domestic counterparts. Having spent the early part of my career in US domestic sales, I can state with great certainty that as a domestic sales Vice President, I was subject to dramatically more oversight and audit in my work, comparative to my subsequent international responsibilities. I don’t think that was a unique experience, especially when a company considers the domestic or home market as the “primary market.”

I have seen many organizations treat international sales as a “secondary-sector” with the resultant impact upon supervision and discretionary authority for international executives. Where managers retain such power, as Mr. Killingsworth describes, it can be “difficult for subordinates or auditors to see the entire process that adds up to a violation.”
  • The impact upon thinking "by early success in high-risk initiatives."
From a personal perspective, this is a significant contributing element to risk taking; thus, it is worthy of great consideration for those who have compliance responsibility. Given the opportunity to get away with “small bribery,” (see post on “Countering Small Bribes”) especially given that when the talk turns to corruption on the front lines of overseas business there are often no witnesses, that dynamic can have an enormous and calamitous impact upon future thinking.  How?  As Mr. Killingsworth states, by “unwittingly increasing risk appetite over time” and creating a “vicious cycle” of overconfidence.

In other words, getting away with prior bad behavior leads to great distortion when thinking about the consequences of future corrupt transactions, as incremental risk “may lead to more serious violations.”  As Mr. Killingsworth describes “where misconduct is justified by rationalization and reinforced by success, small incremental steps can take us a long way.”  In other words, once front line international business personnel “dip their toe in the water” of corruption without getting caught, and with financial success, a rationalization sets into the thought process which starts to build momentum, and which then gets mixed into the normal course of business thinking. It then often results in making “compliance decisions on likelihood of detection.”

That thinking reflects what Mr. Killingsworth describes as the dynamics of “if nothing bad has happened, this is evidence nothing bad will happen.” Furthermore, this can “distort judgments of whether an activity is in fact illegal and, more cynically, judgments of the likelihood that anyone will notice the violation, or the severity of the consequences.” It is not my perfect storm of rationalization, it is intellectual Armageddon.
  • The thinking that a small infraction "does no one harm" and a belief that "the general rule does not apply." 
In prior posts, I speak of the illusion that bribery has no victims.  Most front line business personnel do not consider the impact of bribery upon local governance, standards of living, etc. They might even think that they are helping those local public officials who are very poorly paid by supplementing them with “small bribes,” and that the end user still gets the best product and level of service. Sometimes bribery results in the end user paying a lower price of goods and services, which further distorts the illusion a “win-win.” When you add in the thinking that “this is how it is done here” or “it is not even illegal here,” that makes for a volatile mix of rationalization.

As Mr. Killingsworth states “a suitable rationalization protects our positive self-esteem and denies the reality that we have selfishly violated a rule.” Indeed, when the thinking is that no one gets hurt by bribery,  and that it is part of local norms, that rationalization can easily win out over a more reasonable calculus to stay away from a potentially corrupt and liberty threatening decisions.
  • My own journey through self-deception 
As Mr. Killingsworth states, the sum of these factors, (along with others which are in the article), are “like the weight of water against a dike,” and that these variables “exert constant pressure on ethical decision-making at the top of an organization.” Agreed. However, having never made it to the C-Suite, but having described my own “perfect storm of rationalization,” this is a model that has significant relevance to those who supervise and work with international business executives. As Mr. Killingsworth’s describes, “where high stakes combine with temptation, power, pressure, urgency and ambitious people under few external restraints, a high-impact risk exists and must be addressed.”

As for my personal reflection, well, as Mr. Killingsworth states “when we start down the path of misconduct, the first person we deceive is usually ourselves” and the attraction to “money, power, autonomy, recognition, attention and status…may be strong enough to overpower allegiance to ethical or legal rules.”  Well said,  and a difficult chapter in my own life which I now can share with others.

Killingsworth’s complete paper, ‘C’ Is for Crucible: Behavioral Ethics, Culture, and the Board’s Role in C-Suite Compliance, is available as a free download at http://ssrn.com/abstract=2271840.  The abridged version published in Business Compliance as Ethics in the Executive Suite may be requested by contacting info@baltzersciencepublishers.com Subject: C-Suite ethics - Scott Killingsworth